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Thickness calibration

When Cinder is used for the first time the thickness sensor need to be calibrated. Such calibration should be done:

  • Without anything ( food, packaging foam, etc ..) inside the unit 
  • With the unit completely closed 

After powering on Cinder follow the instructions on the screen to perform the calibration.

In case the calibration keeps failing ( "SOMETHING'S WRONG - let's try later" displayed on screen after pushing knob) multiple times please get in touch with Cinder customer support.

Known bugs

  • Cinder LCD showing screen corruption when clicking on "Cancel Cooking" on the app.
When app is showing the cooking in progress screen but cooking is canceled by clicking on "Cancel Cooking" the LCD will show a corrupted screen with misplaced text. This issue is only cosmetic and we are working on making a firmware update available with Bluetooth.
  • Cinder LCD showing corruption during Sear count down 
When pushing the knob to start Sear countdown it's possible that the digits are displayed with some corrupted pixel on the side of the timer . This issue is only cosmetic and we are working on making a firmware update available with Bluetooth.
  • Fan cycling - sometimes the internal fan will cycle from on to off in a short period of time. This is normal and does not indicate a problem. We are working to smooth out the speed of the fan and this will improve over time.

    What is Sous Vide?

    Sous vide is a modern technique that top chefs use. Food is placed in a plastic bags and cooked in a water bath to a precise temperature. Cinder takes that core ability to control temperature and places it into a more familiar and approachable form factor, the countertop electric grill.

    How is Cinder faster than sous vide?

    Cinder starts cooking almost immediately because there is no bath of water to preheat. And because Cinder knows right when your food is done, you don’t need to add extra time just to be sure.

    How easy is it to cook with the app?

    Using the app you can tell Cinder what you are cooking and what results you want, and Cinder breaks that into a time and temperature profile. It monitors the cooking process to adjust to your exact food, and can even pause or hold your food at various points in the process.

    What can Cinder cook?

    Cinder can cook anything that can contact enough of the cooking surface and stay on a flat surface. Flat steaks are a perfect example, and bone-in steaks will also work. For chicken breast or fish, the top surface tilts to make better contact. Using Cinder as a griddle, you can fry eggs. And more uses become apparent the more comfortable you get with Cinder.

    How does Cinder know how long to cook my food?

    The main determinant for understanding doneness is food thickness. Cinder uses a built-in sensor to automatically measure your food and calculate an initial estimate. Then for greater precision, Cinder monitors several parameters during actual cooking to determine just when your food is done.

    Will Cinder work with my phone?

    The Cinder iOS app will be available for free download at the time of shipping, and an Android version is coming soon. iOS devices supported: iPhone 5, 5s, 6, 6s, 6S+ running iOS 9.0 or later

    What if I don't have an iOS device?

    Cinder is perfectly capable of running manually. Instead of setting the temperature from the app, all you have to do is turn the knob to the target; Cinder will still be able to track your food as it cooks and knows when it's done.

    How long can I leave my food?

    Most meats, including Beef or chicken can hold for around 2 hours with no loss in quality. You can even do this with fish!