Customer Support

Thickness calibration

When Cinder is used for the first time the thickness sensor need to be calibrated. Such calibration should be done:

  • Without anything ( food, packaging foam, etc ..) inside the unit 
  • With the unit completely closed 

After powering on Cinder follow the instructions on the screen to perform the calibration.

In case the calibration keeps failing ( "SOMETHING'S WRONG - let's try later" displayed on screen after pushing knob) multiple times please get in touch with Cinder customer support.

Known bugs

  • Cinder LCD showing screen corruption when clicking on "Cancel Cooking" on the app.
When app is showing the cooking in progress screen but cooking is canceled by clicking on "Cancel Cooking" the LCD will show a corrupted screen with misplaced text. This issue is only cosmetic and we are working on making a firmware update available with Bluetooth.
  • Cinder LCD showing corruption during Sear count down 
When pushing the knob to start Sear countdown it's possible that the digits are displayed with some corrupted pixel on the side of the timer . This issue is only cosmetic and we are working on making a firmware update available with Bluetooth.
  • Fan cycling - sometimes the internal fan will cycle from on to off in a short period of time. This is normal and does not indicate a problem. We are working to smooth out the speed of the fan and this will improve over time.